Frequently Asked Questions (FAQs)

How long will it take to receive the funds I borrow?
For a standard Application it takes approximately ½ an hour from receipt of your completed Application and supporting documents to when the funds are paid to you.*  If the Application is more complex, processing times may take up to 1 hour.  This includes our time to assess your Application and your time to read and sign the Loan Documentation.  We’ll let you know if we expect any delays. 

* Applications are assessed during business hours 9am-5pm.  Any Applications received close to close of business or outside business hours are assessed the following business day.

How much can I borrow?
From $500 to $20,000 secured by your vehicle, property or chattels. 

How long can I borrow money for?
Depending on the security being provided, anything from three months to three years.

What are the fees and interest charges?
Click here to download our Schedule of Rates & Fees.

What if I still owe money on the security I have available to use?
That’s OK, we consider each Loan Application individually.  You may even want us to pay the outstanding debt on your security, and consolidate it into your new loan with us so that you have one less bill to pay.

What if I don’t have any security to offer?
Then we’ll need a Co-borrower or Guarantor who has suitable security to sign onto the loan with you.  They will have the same liability as if they were the main Borrower.

Can I consolidate all my debts with Pacific Finance?
Yes – up to $20,000.  We repay all of your other debt providers directly and pay any surplus amount borrowed through the loan direct to you.  We always encourage this option so that you have less bills to pay making your budget easier to manage. 

Can I get cash?
It depends on the size of the loan.  For smaller loans yes we can give you cash.  For larger loans we will give you a cheque or we can deposit* funds straight into your bank account.

* We are unable to guarantee that the funds will reach your bank account on the same day.  This is completely dependent on your bank’s process and cut-off times.

How do I make loan repayments?
We want you to relax so we give you an Automatic Payment form or Direct Debit form, whichever you prefer, at the time of signing your Loan Contract with us.  Otherwise you’re welcome to make cash payments directly at our office or make payment into our bank account* on or before the payment due date.

* Contact Us for our bank account details as the account you pay into depends on which of our branches you obtained your loan from.

Do you lend to people with bad credit?
We know that sometimes life happens, we don’t judge.  At Pacific Finance we look at your record of paying back previous loans.  If you had a problem in the past and paid off a bad debt, or you still are, our friendly team may still be able to approve a loan for you.

Do you lend to people on a Benefit?
We assess each Loan Application based on the person applying so if you meet our lending criteria and conditions, then yes we will lend to you.

Can I apply for a personal loan if I already have one with Pacific Finance?
Absolutely – we can top-up your existing loan by adding the new amount you want to borrow.  That way you’ll have only one loan repayment with us making your budget easier to manage. 

What happens if I miss a payment?
Contact Us to talk to one of our friendly team.  We will work with you to try to sort out problems quickly and get you back on track with payments.

Do I need an appointment?
Not at all, just come into either our Avondale or Mangere Town Centre branch from 9am to 5pm, Monday to Friday.  If you only have a small timeframe though, like lunch time for example, you can Contact Us to schedule an appointment and we’ll save that time for you.